What information do I need for an inquiry?
If you would like to send us an inquiry for an organic display, may you please let us know the measurements as they come in all different shapes and sizes, we charge per foot so size is necessary to get an accurate price unless you are hiring one of our props. We will also need, a date, a location, and colour scheme.
When should I book?
As you know, events normally take place at weekends so please do not leave booking until the last minute, bookings are going into next year already so please don’t delay as we hate to disappoint.
A non-refundable 20% reservation fee is required to secure your booking. It is not a booking unless the funds are received. A date cannot be held, and we work on a first come first-served basis.
The final balance is due two weeks before your event. Alena Events Company have the right to cancel if funds have not been received.
How do I secure my booking?
What payment methods do you accept?
- Credit / Debit Cards
- PAYPAL
I would like to make a change/cancel my order is this possible, do you offer a refund?
Unfortunately, we do not offer a refund but we do offer a date change and will try our best to accommodate you.
If you would like to make any changes to your order, we require 3 days’ notice in advance of your delivery/installation date. If you inform us within 3 days, a 25% charge of the overall value will apply in addition to the original payment due to the nature of the product and having to have ordered your stock.
On the unlikely chance of cancellation due to notifiable disease (i.e corona virus etc) or force majeure (natural and unavoidable catastrophes due to weather) the same will apply as above, The Alena Events Company will try and accommodate a date move.
Can I change the venue?
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If you change the venue and the venue is out of our travel distance, we have the right to cancel, without refund.
How long does it take to set up?
What Alena Events specialising at:
Depending on what display - hire you have
but approximately 2 -3 hours,
bigger displays may take longer.
Candyfloss machine hire, Popcorn machine hire, Lolly waffle machine hire, Party
Props to hire, Sweet cart hire, Smoke and Bubble machine hire
Circle Backdrop hire, Balloon Arches, XL Throne armchair (indoor /outdoor)
Wedding Balloons, Engagement Balloons, Christenings Balloons, Children’s Party Balloons, Birthday Balloons, Anniversary Balloons, Corporate Event Balloons, Christmas Party Balloon, Photo Shoot Balloons, Baby Shower Balloons, Business Launch Balloons, Valentines Balloons, New Baby Balloon
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All designs are bespoke and designed just for you!
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No special event should go without the special touch of
The Alena Events Company
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So what are you waiting for, get in touch
Instagram: @alenaeventslondon